Playbooks are written to be handed across a table: to the head of servicing who will run the program, the risk lead who will review it, and the counsel who will sign it. They are general information, not legal advice. Have counsel review the rules for your program and location.
Updated October 2026 · 16 min read
AI-Assisted Collections Playbook for Consumer Lenders
What to review before an AI system contacts borrowers: program controls, useful use cases, regulatory questions, common failure modes, and a 30/60/90-day path to production.
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Updated October 2026 · 9 min read
Small-Balance Recovery Playbook
Why every staffed collections operation has a balance below which accounts are sold or written off, how to find that line in your own book, and how to work the accounts under it.
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Updated October 2026 · 7 min read
First-Party vs Third-Party Collections: How to Choose
The difference between first-party and third-party collections in consumer lending — who is named, which rules apply, who controls the program — and how to decide per portfolio.
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