Start with a defined group of eligible accounts. Finosu and your team review the operating rules, then Finosu carries out the contact and payment workflow. Your team can see outcomes and exceptions without replacing its loan management system.
One account workflow
| Stage | What happens | What your team reviews |
|---|---|---|
| Set up | Choose eligible accounts and agree on contact rules, offers and handoffs. | Eligibility and the approved program. |
| Engage | Coordinate voice, SMS, email, chat and direct mail within those rules. | Contact activity, responses and exceptions. |
| Resolve | Offer payments or approved plans and route requests that need a person. | Payment outcomes, active plans and requests for help. |
| Report | Return account and conversation records for lender review. | Portfolio results and account-level history. |
Explore the product
01
Borrower engagement across channels
Reach borrowers by voice, SMS, email, chat or direct mail within the rules set for your program.
See how it works
02
Payments, plans and hardship
Offer approved payment and hardship options during borrower contact, with outcomes recorded on the account.
See how it works
03
Contact controls and lender oversight
Set contact checks before outreach and review account activity, outcomes and exceptions afterward.
See how it works
04
Start with a defined group of accounts
Send a defined CSV batch, agree on operating rules and inspect the first results before expanding.
See how it works
Choose the operating arrangement
In a first-party program, Finosu works under the lender's brand and policies. In a third-party program, Finosu contacts borrowers under its own name. Agree on the collector's role, disclosures, controls and responsibilities for the specific portfolio before outreach begins.
Continue evaluating
- Compare Finosu
See the same eight buying dimensions across vendors.
- First-party vs third-party collections
Questions to settle before choosing the arrangement.
- API documentation
Technical reference for an integration discussion.