At a glance
A borrower can pay by ACH or card, choose an approved repayment plan or ask for help during the conversation. Your team sets the options and limits. Finosu records payment activity and plan status on the account.
How it works
01
Set the allowed options
Before launch, the lender and Finosu review payment methods, plan terms, hardship paths and exceptions. The offered choices depend on the program and the account.
02
Give the borrower a way forward
During an eligible interaction, a borrower can make a payment, choose an approved plan or ask for help. A request outside the agreed rules follows the program's escalation path.
03
Return the outcome
Payment activity, active plans and accounts needing attention appear in lender reporting. Finosu can return payment and conversation records to the lender's loan management system as part of an agreed integration.
What your team sees
- Payment outcomes and active plans
- Requests for help and accounts awaiting review
- Account-level history alongside portfolio reporting
Set for your program
The exact operating scope depends on your portfolio and arrangement. Review these points with Finosu before outreach starts:
- Payment methods, processor responsibilities and settlement flow for the program
- Which plan or hardship terms can be offered without human approval
- How payment status and records reconcile with your system of record
Questions
Can borrowers pay during a conversation?
Finosu describes ACH and card payments as part of the same servicing workflow. Review the exact borrower flow and payment responsibilities for your arrangement.
Does Finosu decide repayment terms on its own?
The lender sets the program's repayment options and policy limits. Requests outside those limits need an agreed review or escalation path.
More about the product
Product scope and controls are configured for each program. This page describes Finosu's public product positioning and is not legal advice.