Contact controls and lender oversight

At a glance

Before outreach, Finosu checks account status, consent and contact settings against the configured rules. Your team decides those rules and the escalation paths. It can review available contact records, outcomes and flagged exceptions as the program runs.

How it works

1. 01

   Define the program

   The lender and Finosu review eligibility, contact preferences, repayment options, scripts and escalation paths. First-party and third-party programs have different roles that should be agreed explicitly.

2. 02

   Check before outreach

   Configured controls use account status, consent and contact settings to determine whether an action may proceed. Disputes, opt-outs and other exceptions need the treatment specified for the program.

3. 03

   Review what happened

   Lenders can inspect account activity, conversations and flagged exceptions. Agree on record coverage, export format and review cadence before relying on the reporting for oversight.

What your team sees

• Contact history and available call recordings or transcripts
• Disputes, opt-outs and exceptions needing attention
• Payment outcomes and the next step on each account

Set for your program

The exact operating scope depends on your portfolio and arrangement. Review these points with Finosu before outreach starts:

• The collector's role and which laws apply to your arrangement
• Contact windows, frequency, consent, opt-out and dispute rules for each channel
• What is stopped automatically, what is flagged and who makes the final decision

Questions

1. 01

   Does using Finosu make a collections program compliant?

   No product label establishes compliance. Review the proposed rules, disclosures, records and responsibilities with your legal team for each portfolio and arrangement.

2. 02

   Can the lender review individual conversations?

   Finosu describes contact records and call transcripts as available for lender review. Confirm coverage, retention and export requirements for your program.

More about the product

• Product overview
• Borrower engagement across channels
• Payments, plans and hardship
• Start with a defined group of accounts

Product scope and controls are configured for each program. This page describes Finosu's public product positioning and is not legal advice.