At a glance
Finosu handles outreach and follow-up across voice, SMS, email, chat and direct mail. What happens next depends on the account, the borrower's response and your program rules. Your team sets contact preferences and escalation paths before outreach begins.
How it works
01
Start with eligible accounts
A lender supplies a defined group of accounts and the contact, consent and dispute information needed to review eligibility. Finosu and the lender agree on the program rules before first contact.
02
Coordinate the conversation
The program uses the available channels within those rules. A borrower response informs the next step, whether that is another message, a payment option, a stop or a handoff.
03
Keep a reviewable record
Your team can review account activity, communication history, call recordings and transcripts where available, outcomes and flagged exceptions. Confirm record coverage and export needs for your program.
What your team sees
- Account activity and contact outcomes in one place
- Conversation history and call transcripts available for review
- Accounts that need a person or a policy decision
Set for your program
The exact operating scope depends on your portfolio and arrangement. Review these points with Finosu before outreach starts:
- Which channels are approved for your portfolio and contact permissions
- How identity, consent, opt-outs and disputes affect each next step
- Which conversations, recordings and exports your team needs
Questions
Does every account receive every channel?
No. The channels used depend on account status, available contact information, borrower responses and the rules approved for the program.
Can a borrower reach a person?
Finosu's program includes human escalation. Agree on the handoff conditions, responsible team and response process before outreach starts.
More about the product
Product scope and controls are configured for each program. This page describes Finosu's public product positioning and is not legal advice.